Privacy Policy
Last updated: June 2026
Quick Navigation
At Aksumite Systems, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your information when you use Aksumite Chat. By using our service, you agree to the practices described in this policy.
1. Information We Collect
We collect information that you provide directly to us when you:
• Create an account or sign up for our services
• Connect your messaging channels (WhatsApp, Telegram, etc.)
• Contact our support team
• Fill out forms or surveys
This includes your name, email address, phone number, business information, and message content that flows through our platform.
2. How We Protect Your Data
We implement industry-standard security measures:
• End-to-end encryption for message transmission
• Secure data centers with 24/7 monitoring
• Regular security audits and penetration testing
• Strict access controls for our staff
• GDPR-compliant data handling procedures
Your data is stored in secure, ISO-certified facilities.
3. How We Use Your Information
We use your information solely to:
• Provide and maintain our services
• Process your customer messages and conversations
• Send you service-related notifications
• Improve our platform based on usage patterns
• Comply with legal obligations
We do not sell your data to third parties. Ever.
4. Data Storage & Retention
Your data is stored securely and retained for as long as your account is active. Upon account deletion:
• Active data is purged within 30 days
• Backups are removed within 90 days
• Some anonymized analytics data may be retained
You can export your data at any time from your dashboard.
5. Your Rights
You have the right to:
• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Export your data in standard formats
• Opt out of non-essential communications
To exercise these rights, contact us at hello@aksumitechat.com.